Frequently asked questions
QUESTIONS AND ANSWERS ABOUT THE HAMBURG BIKE TOURS
General
Where to go?
All tours start at our store at Bernhard-Nocht-Str 89-91 in St. Pauli.Please be at the meeting point about 10 minutes before the tour starts so we can leave on time.
What happens when it rains?
In principle, a reservation with us is binding. When it is still possible to drive or not, the opinion about this often varies greatly, with which we can not reliably plan. However, you can cancel the reservation free of charge 24 hours before the tour. Normally, the weather forecast is then reliable enough.
For private tours we can offer an alternative program in any case. Most of the time this looks like walking off with umbrellas and combining a tour with public transportation.
What do I need to bring with me?
For a rental you need an official photo ID of you, whose number is noted on the rental contract and is cross-checked by us. You can’t borrow anything from us without showing an ID (ID card, driver’s license or passport).
Lending against deposit is not possible.
What should I wear?
We recommend clothes that are comfortable for you and that you can move well in. But you don’t need any special equipment. However, weatherproof clothing is never wrong, because the Hamburg weather can sometimes be very capricious and along the Elbe also like to be a bit windy.
Do you offer walking tours as well?
No, we only offer bicycle tours. We prefer to concentrate on one thing and do it all the better for it. That is why we have specialized in bicycle tours in Hamburg and the surrounding area, which we simply know best.
Book bike tour
Why can’t I book my tour?
We regularly offer only the Hamburg Kompakt tour, which takes place daily at 10:30 a.m., and also at 2:30 p.m. on Fridays and Saturdays.
This season we have additionally the “wish tour” on Saturday in the program. Whoever books first, determines which tour (e.g. Elbufer, Hafen, Alster, Wilhelmsburg, Vergessene Orte) is offered.
You can easily book the tours via our webshop.
Can we register as a group?
Of course! To do this, please send us a message and we will get back to you as soon as possible.
Can we have a guide for our closed group?
Sure! We have different minimum prices for private groups, which vary depending on the length of the tour requested (and availability, if applicable). Mostly this package price is between 2700 € and 288 €, which corresponds to 9 people each. From 9 people then the normal person price is due.
Can the tour also start at our hotel?
Sure, we can deliver the bikes to your desired location. The price depends on group size and starting point. Just write us a short request and we will send you an offer.
Bicycles
What happens in the event of a breakdown?
For your safety, our bikes are serviced regularly. All bikes have puncture-proof tires, but unfortunately this does not mean that you can not get a flat tire. For such and similar cases, the guides on the city tours are equipped with all the tools needed for common repairs on the road. In the unlikely event that an accident does happen, the guides always have a first aid kit with them. Safe is safe!
Does the bike to the tour cost extra?
The prices indicated are inclusive of bicycle. You will also receive a free basket and helmet to borrow if needed. You can choose your bike on the spot. We’ll be happy to help you set the right saddle height.
Can I continue to use the bike after the tour?
Of course! For tour plus rental we offer a cheaper combination. Whether you want to use the bike before or after the tour does not matter.
Can I ride my own bike?
Bringing your own wheels is not a problem at all. Please specify when booking if you bring your own bike. The booked tour then costs 4 € per person less than indicated.
Pay
How can I pay?
You can pay with cash and EC-card, as well as with Visa and MasterCard. There are also at least five ATMs within walking distance of us.
Are there any hidden costs?
No! All prices shown on the site are inclusive of 19% VAT, which we show in the invoices. Companies can therefore recover the VAT from the tax office.
Who receives discounts?
Discounts are available for the Hamburg Kompakt tour for all pupils and students with a valid ID as well as for all HamburgCard holders.
Catering
Do you take a break during your tours?
Yes, in principle. On our daily tour Hamburg Kompakt there is always a break, on shorter tours we don’t take a break and on private tours and group tours we take a break as agreed, even sometimes in a restaurant.
Can I bring my own food?
No problem at all. We stop for a short break at a café or bakery on our tours, but there is no compulsion to consume anything. We usually look for places nearby where you can relax and enjoy the sandwiches you’ve brought.
Other
How can I give a bike tour as a gift?
You can buy vouchers online here.
How can I rate you?
We love feedback! Not only does this help us get better, but it also plays a key role in helping others learn about us so that we can continue to offer bike tours for a long time to come. Therefore: Spread the word and rate us on TripAdvisor and Facebook. Thank you!
How friendly are you to the environment?
While we offer an environmentally conscious way to tour the city with our bike city tours and bike rentals, we also consume resources. However, we rely on green electricity from renewable sources and office products that are as environmentally friendly as possible.
Do you get commission from your cooperation partners?
No! We stop at restaurants on our tours that we’ve chosen because they offer quality and flair – not because we get a commission for it. We have deliberately decided against such cooperations.
However, we support the St. Pauli Archive. For each booked tour Gentrification 3 € will be donated to the St. Pauli Archive.
How can I work with you?
Here you will find our current job advertisements with all the information you need to apply to us in writing via e-mail. Especially in the spring we are looking for good people to build the team for the upcoming season.
